privacy policy

Privacy Policy

The web application and mobile application “MOVER” or ”MOVER”(collectively referred to as “Platform”) is owned and operated by Boxnmove Logistics Private Limited ("we", "us", "our" and terms of similar meaning), a private limited company incorporated under the Companies Act, 2013 and having its registered office at UNIT 233, 2ND FLOOR, VIPUL TRADE CENTRE, SOHNA ROAD, Gurgaon, Haryana, 122018 India.

This Privacy Policy applies to the personal data of the following persons (jointly referred to as “you”):

Visitors: individuals who visit our Platform;

Users: individuals who: (i) use, request or receive Services provided on our Platform; (ii) contact us through our website, Platform or by telephone; (iii) enter into our contests or competitions on social media; or (iv) subscribe to our updates or blog;

Agents: representatives of businesses who: (i) use, request or receive our Services; (ii) contact us through our website, Platform or by telephone; (iii) enter into our contests or competitions; or (iv) subscribe to our updates or blog; and

Partners/Drivers: individuals who provide or submit applications to us to provide Services through our Platform individually or through partner companies.

Your use (both as an unregistered user and registered user) of the Platform is subject to the terms of this privacy policy (“Privacy Policy”) and Our Terms and Conditions.

By using the Platform, and/or by registering with us, you signify that you have carefully read, understood and agree to be bound by this Privacy Policy. If you disagree with any of the terms of or any part of this Privacy Policy, you must refrain from using the Platform.

This Privacy Policy may be altered, edited, amended, modified, reviewed, revised or substituted by us at any time with or without prior notice and users are requested to read the Privacy Policy before using or accessing the Platform. Please check this page regularly to ensure you are familiar with the latest version of the Privacy Policy.

This Privacy Policy explains how we collect, hold, process, transfer and use the Personal Data provided to us when using our Platform. We only collect Personal Data from minors with prior consent from a person with parental responsibility for the minor.

Our Platform connects users of our applications to drivers, including individuals using other modes of transportation, and helps facilitate and manage such drivers to provide on-demand delivery services and purchasing services (“Services”).

This Privacy Policy forms an integral part of Our Terms and Conditions.

This privacy policy sets out how MOVER uses and protects any information that you give MOVER when you use this website.

MOVER is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

MOVER may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th December 2022.

    We may collect the following information:
  • Name
  • Contact information: In order for you to use certain features of the Platform (such as creating an account on the Platform), you would be required to register with us. You may need to provide certain personal information (such as your e-mail address, phone number, name, address, etc.,). Additionally, Drivers would be required to provide information such as the identification number and expiration date of the driving license, RC, vehicle information and pictures, vehicle insurance information, date of birth, and any personal information related to the use of the services by the Platform etc.
  • Demographic information such as city, language preferences and interests.
  • Other information relevant to customer surveys and/or offers.
  • app install, uninstall and other installed apps information.
  • Transactional Data. All transactional data created during the use of our Services such as geolocation, transaction information, app or website usage and device data, and communications data.

Users can request account deletion by following this link

Request Account Deletion

All associated data will be deleted unless retention is required for legal reasons.

At MOVER Delivery, we prioritize the privacy and security of our users. This section of our Privacy Policy is dedicated to explaining how we handle and use images collected through our app.

Collection and Use of Images

Images for KYC Purposes:
  • Purpose: To ensure compliance with Road and Transport laws in India and to maintain the authenticity and reliability of our services, we collect images of users, specifically drivers, and their documents.
  • Scope: This includes photographs of the driver, their driving license, vehicle registration documents, and other relevant documents.
  • Use: These images are used solely for the purpose of verifying the identity and qualifications of the drivers registered on our platform. They help us ensure that each driver is appropriately licensed and authorized to transport goods.
Images for Proof of Delivery:
  • Purpose: To maintain transparency and provide confirmation of delivery, we require drivers to capture images of the goods at the time of delivery.
  • Scope: These images should clearly show the condition and quantity of the goods delivered.
  • Use: These images serve as a record and proof of delivery, aiding in dispute resolution, if necessary, and enhancing trust among all parties involved in the transaction.
Data Protection and Security
  • Storage: Collected images are stored securely in our database with restricted access.
  • Retention: Images are retained only as long as necessary for the purposes outlined above or as required by law.
  • Sharing: We do not share these images with third parties except as necessary for legal compliance or with explicit consent from the user.
User Rights and Control
  • Access and Correction: Users have the right to access and correct their personal images stored in our system.
  • Withdrawal of Consent: Users may withdraw consent for the use of their images. However, this may affect their ability to use certain features of the app.
Changes to the Policy
  • We reserve the right to modify this User Image Privacy Policy at any time. Any changes will be communicated through the app or via email.

This policy is compliant with the Developer Program Policies, including the User Data policy and Prominent Disclosure and Consent Requirements and User Image Data Collection.

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal Record Keeping
    We may use the information to improve our products and services. We may periodically send promotional emails, SMSs and make voice calls about new products, special offers or other information which we think you may find interesting using the email address and mobile number which you have provided.
    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice or mail. We may use the information to customize the website according to your interests.
    You may specifically opt-out of the above in accordance with the Telecom Commercial Communications Customer Preference Regulations, 2018 or otherwise specified. In case you wish to opt out of the same, please contact us at 8588886465.

  • Security
    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not retain any information collected from you for any longer than is reasonably required by us for the purpose of our services or such period as may be required by applicable laws in India.

  • Disclosure
    We may disclose to third-party services certain personally identifiable information listed below:
    1. Information you provide us such as name, email, mobile phone number.
    2. Information we collect as you access and use our service, including device information, location and network carrier.
    3. This information is shared with third-party service providers so that we can:
    4. Personalize the app for you so you get the smoothest experience.
    5. Perform behavioral analytics.
    6. to process payments with respect to transactions initiated on the Platform;
    7. to respond to your comments, reviews and questions, and provide customer support and better service.
    8. for promotion and marketing purposes by us.
    9. to track the order status, processing and delivery as applicable to you.
    10. for collating your feedback, providing offers, doing surveys and conducting research on our user base for usage and improvement of Services.
    11. any other purpose that helps to improve our services and benefit you.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not disclose or share your personal information with third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. A small fee will be payable. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. You can also withdraw your consent by contacting us. Such withdrawal will result in the discontinuance of the services for which such information is required.

In accordance with the Information Technology Act, 2000 (including amendments thereto) and rules made there under, the Contact details of the Grievance Officer are provided below:

Legal Team,

Gurgaon, Haryana, 122018 India.
Email Id:
Time: Monday to Friday (10 a.m. to 6 p.m.)