TERMS & CONDITIONS OF SERVICE

1. You may only register a single Account, and MOVER reserves the right to deactivate any additional or duplicate Accounts.
2. You shall only access the Services using means explicitly authorized by MOVER.
3. You are the sole authorized user of your Account and your Account shall not be resold or authorized to any third party.
4. Transfer of your Account to any other person or legal entity is not permitted, and you may not use an Account that is subject to any rights of a person other than you without proper authorization.
5. You shall have compliance with all the Applicable laws while using the Services. In these Terms, “Applicable Law” means applicable India laws, rules, and regulations governing payments and all services provided hereunder, including any and all foreign laws, treaties, rules, regulations, regulatory guidance, directives, policies, orders or determinations of (or agreements with), and mandatory written direction from (or agreements with) any regulatory authority, as each of the foregoing may be amended and in effect from time to time.
6. he Services shall not be used for illegal purposes, including but not limited to (i) violation of Applicable Law; (ii) storing or sending any unlawful or restricted material; (iii) sharing of sensitive personal information of others, without their consent (iv) causing intentional harm, nuisance, inconvenience or annoyance; (v) impairing or harming the proper operation of the Services; (vi) exhibiting the tenor of impersonating another person; or (vii) copying or distributing the Services without the permission of MOVER;The contents of the consignment (including but not limited to weight and number of items) have been properly described on our consignment note and the Consignment Note is complete in all respects and the documents as required for the transporting of the consignment including invoice, permits are enclosed with the Consignment Note.
   That the contents of the Consignment are not Prohibited Items and/or are not restricted by the applicable regulations and that you will supply to us any Dangerous Goods declaration that is needed, properly and accurately in accordance with Applicable Law and neither you nor the consignee is a person or organization with whom we or you may not legally trade under Applicable Law.
7. That all statements and information and documents provided by you relating to the Consignment will be true and correct and you acknowledge that in the event that you make an untrue or fraudulent statement about the Consignment or any of its contents, you would risk a civil claim and/or criminal prosecution the penalties for which may include forfeiture and sale. You agree to indemnify us and hold us harmless from any claims that may be brought against us or our agents arising from the information provided by you.
8. We are authorized to deliver the goods at the address mentioned on the Consignment Note and without prejudice, to the foregoing, it is expressly agreed that we shall be conclusively presumed to have delivered the goods in accordance with this contract. We will be sending the delivery confirmation by SMS/e-mails, no response within 24 hours would be considered as an affirmative to the delivery.
9. You have declared the correct weight of the consignment and you will provide any special equipment we may need to load or unload the consignment on or off our vehicles. When you have asked us to charge the receiver or a third party and the receiver or third party does not pay us you will promptly settle our invoice together with an administration fee in full within 7 days of us sending you the invoice.
10. You shall not discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity or expression, physical or mental disability, medical condition, marital status, age or sexual orientation.
11. You understand, agree and acknowledge that the Services are not suitable for transportation of valuables like cash, gold, silver, diamond, precious stones, jewels or jewelry, expensive luxury items etc. (“Valuables”). If you handover / load the vehicles with Valuables for transportation, any loss/damage/theft/misappropriation to/of the consignment shall be at your risk and not ours, for the reasons mentioned earlier and without prejudice, we shall not only have the right to explicitly and specifically disclaim any liability and/or responsibility arising/accruing from the damage/loss/theft/misappropriation to/of the consignment or any contents of the consignment, but also the right to claim indemnification from you where we have suffered the loss of reputation/goodwill due to your actions of breaching our terms of service.
12. You understand, agree and acknowledge that if the consignment or any contents thereof are of the value exceeding INR 5,000/- (Indian Rupees Twenty-Five Thousand only), you shall get the consignment insured from a General Insurance company operating in India before handing over the consignment for transportation. In absence of adequate insurance to cover loss of goods in transit or in absence of wrong or non-declaration of the consignment details / value, and whether insured or not, the transportation of the consignment shall be entirely at your risk and not ours and we explicitly and specifically disclaim any liability and/or responsibility.
13. You agree to indemnify us and hold us harmless from any liabilities we may suffer or any costs, damages or expenses, including legal costs, we incur either to you or to anyone else arising out of you being in breach of any of these warranties, representations and guarantees, even if we inadvertently accept a consignment that contravenes any of your obligations.
14. You certify that all statements and information you provide relating to the transportation of the consignment will be true and correct. You acknowledge that in the event that you make untrue or fraudulent statements about the consignment or any of its contents you risk a civil claim and/or criminal prosecution the penalties for which include forfeiture and sale of your consignment. To the extent that we may voluntarily assist you in completing the required customs and other formalities, such assistance will be rendered at your sole risk. You agree to indemnify us and hold us harmless from any claims that may be brought against us arising from the information you provide to us and any costs we will incur regarding this and pay any administration fee we may charge you for providing the Services described in this condition.
15. The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by Applicable Law. Without prejudice to the above, the Company makes no representation or warranties with respect to:
    
    • he Services meet the customer's requirements.
    • The Services will be uninterrupted, timely, secure, or error-free.
    • Any responsibility or liability for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of Services offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above-mentioned systems.
    • Any liability for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
    • Any additional or extra charges for far off locations & toll charges as well.
16. Applicable Law has been complied with by you.
17. Circumstances beyond our control such as (but not limited to):
    • Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost or other natural calamities or disasters.
    • Force majeure including (but not limited to) war, epidemics, pandemics, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions.
    • National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery.
    • Latent defects or inherent vice in the contents of the consignment.
    • Criminal acts of third parties such as theft and arson.
    -Your acts or omissions or those of third parties such as:
    • You being in breach of (or any other party claiming an interest in the consignment causing you to breach) your obligations under these terms and conditions.
18. The contents of the consignment consist of any article that is a prohibited item / Dangerous Goods / Valuables even though we may have accepted the consignment by mistake or you have willingly handed it over to us without notifying / informing / declaring to us.
19. You shall not use the Platform in any way that infringes any third party’s rights, including intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy.
20. You shall not collect or harvest any personally identifiable information from the Platform.
21. you shall provide proof of identity or any other documents, permits, licenses or approvals which MOVER may reasonably request or require and you agree to grant MOVER the rights to share your information and/or permitted information, with any third party.
22. MOVER holds the right to include/exclude you from promotions, referral programs or loyalty programs or stop any referral/promotional offer at any point of time without notifying you.
23. you will not engage with the MOVER Partner outside of the Platform directly or indirectly; and while using the software provided by MOVER (“Software”), you are permitted to install a copy of the Software on your device for your use provided that other than the license to use the Software granted hereof, no other license or right is hereby granted to you and the ownership of the Software and all other rights are hereby expressly reserved by MOVER and its suppliers, provided further that you shall not:(i)rent, lease, sublicense, distribute or transfer copies of the Software or the license for the use of the Software to any third parties; (ii) use the Software or the Services for any commercial purposes; (iii) use any "deep-link", "Crawling", "page-scrape","script", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform; (iv) attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Platform; (v) probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform; (vi) modify, adapt, reverse engineer, decompile, disassemble, translate the Software or create derivative works based on the Software; (vii) interrupt the normal operation of the Software, or use any methods to export or modify the source code of the Software; (viii) upload or send out any kinds of computer viruses, worms, trojans, or malicious codes; or (ix) you shall not install and/or execute the Software on any device other than the mobile device running the operating systems approved by MOVER.

1. We do not carry, nor perform other Services regarding, goods which are in our sole opinion Dangerous Goods including, but not limited to, those specified in the regulations, guidelines, technical instructions, codes applicable to us and our business or to the transport of, or the performance of other Services regarding, Dangerous Goods.
2. We may at our discretion accept some Dangerous Goods for carriage, or for the performance of other Services, in some locations if you have been accorded the status of an approved customer and this must be given by us in writing before your consignment can be accepted. Your Dangerous Goods will only be accepted if they comply with the applicable regulations and our requirements. Details of our requirements together with the procedure for applying for approved customer status are available from our nearest office and a dangerous goods surcharge will be invoiced to you upon acceptance of your consignment.

1. We do not accept consignments that contain prohibited items.
2. We accept consignments only upon your declaration of the type and value of the consignment (“said to contain” basis). We have no responsibility whatsoever as to the correctness of description, type or value thereof and you agree to indemnify us and hold us harmless from any claims that may be brought against us arising out of or relating to such declaration provided by you and any costs we will incur relating there to.

• MOVER reserves the right to modify, terminate or suspend the Account, and your use of the Service or the Platform at any time, without prior notice, due to any changes in our internal policy or the Applicable Law or any breach of these Terms by you, or for any necessary reason at MOVER sole discretion.
• While using the Services provided by MOVER Partner, you represent, warrant / undertake/acknowledge that:

  you shall be either the owners or the authorized agents of the owners of the goods and materials comprising any requested shipments. You have accepted these Terms not only for you but (if applicable) also as agents for and on behalf of the owner of the goods and materials comprising shipments.

  neither the MOVER Partner nor MOVER holds title to or acquires any ownership interest in any shipments that your request to be delivered through the Services.

  MOVER Partners will be directed by your instructions to transport the shipments to your designated location. You shall give the MOVER Partners sufficient, accurate and executable instructions or orders. Any extra costs arising from the difference between your provided information and the actual situation or facts involved shall be borne by you. Any amendment or change to your instructions or orders (and any pricing or cost changes triggered by such amendment or change) must be approved and updated.

  in the event that the recipient is found to be absent from the address specified by you and no other instructions have been provided by you, the MOVER Partner will contact you (at the number provided by you) and attempt to return the shipment back to you. If the MOVER Partner cannot reach you, the MOVER Partner has the right to handle the shipment. Any charges for additional handling and further shipment transportation will be borne by you. In this case, MOVER and MOVER Partner shall not be liable for the loss or damage or delay to the shipment. Should a re-transportation of item be needed, a new transportation order will be placed and billed;

  you shall verify the information of the MOVER Partner and vehicle and use your own discretion to decide whether or not to accept the services of the MOVER Partner before the shipment. You shall be deemed to have accepted and accepted all information relating to the shipment provided by the MOVER Partner, whether or not such information is identical with your order information. After the shipment, you shall not hold MOVER liable for any inconsistency between any information in the shipment and the order information.

  you have complied with all Applicable Laws relating to the nature, condition, packaging, handling, storage and carriage of the goods and materials comprising shipments.

  You shall not transport (and MOVER Partners are entitled to refuse transport of) any goods and materials that are prohibited by law (such as alcohol and/or tobacco products/ drugs, if applicable), perishable substances, and radioactive material.

  We do not carry, nor perform Services regarding, goods which are in our sole opinion dangerous goods including, but not limited to, those specified in the regulations, guidelines, technical instructions, codes applicable to us and our business or to the transport of, or the performance of Services regarding dangerous goods.

  We accept shipments only upon your declaration of the type and value of the shipment (“said to contain” basis). We have no responsibility whatsoever as to the correctness of description, type or value thereof and you agree to indemnify us and hold us harmless from any claims that may be brought against us arising out of or relating to such declaration provided by you and any costs we will incur relating thereto.

  You are liable for any loss or damages (including physical damages, lost revenues, personal injuries, financial damages or losses, or any other loss or damage) suffered by any third party as a result of your breach of these Terms.

  MOVER Partners will not open and inspect shipments nor be responsible for the transportation of special goods without prior agreement from you. MOVER and MOVER Partners shall bear no responsibility or any legal liability resulting from the transportation of shipments.

  you shall ensure that shipments are adequately packed to protect against damage in the course of transportation, and also that no part of any shipments can be removed without the case, wrapper or container being torn or broken, a seal is broken or two adhesive surfaces being forced apart. In particular, in the case of a shipment of a fragile nature, that shipment shall be packaged in a case or container of sufficient durability and strength and shall be encased in or surrounded by sufficient and suitable protective material inside that case or container such that the shipment is guarded against damage that may result from any force, pressure or blows to which transportation items are ordinarily subject during the course of transportation and that such fragile shipments shall bear specific words indicating it contains fragile items displayed on the face of the case or container and above the address of the named addressee.

  MOVER shall not be responsible to provide a protective service for the transportation of perishable commodities or commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at your risk for any damages arising from the transportation.

  in the event that some items are lost during the Services, MOVER will not be responsible for the same in case of loss or damage or theft. By using the Platform and the Services, you agree to accept such risks and agree that MOVER is not responsible for the acts or omissions of you on the Platform or using the Services.MOVER aggregates the vehicles for the purposes of providing Services. In the event of loss of any item, User(s) shall not have any right to withhold the payment to be made to MOVER. Further, in the event any payments from the User to MOVER are pending for the period prescribed by MOVER in its respective invoice/statement, MOVER reserves the right, in accordance with the Applicable Law, to exercise a particular lien over the consignment till full payment is made to MOVER for the Services. Additionally, User(s) will be liable to indemnify MOVER against any loss, damage or expenses incurred by it due to the custody of the consignment during this period.

  MOVER Partner will not help for loading, unloading, moving, hauling or lifting your shipment unless the Helper Service is requested by you. The Helper Service enables you to arrange and schedule moving services with the MOVER Partner. Through our Platform, you can submit a request for a MOVER Partner to pick up the items you specify for loading, unloading, moving, hauling or lifting. By requesting the Helper Service, you warrant that you have accepted and shall comply with all the terms below and Applicable Laws with respect to such requirements:

  Additional charge will be applied for Helper Service and mentioned in the app itself. MOVER Partner has the right to increase the helper amount if the work is done more than required.

  You acknowledge that MOVER does not provide moving or function as a moving carrier and you agree that MOVER has no responsibility or liability to you related to any moving provided to you by the MOVER Partner through the use of the Helper Service other than as expressly set forth hereof;

  MOVER does not guarantee the performance of the MOVER Partner. By using the Helper Services, you acknowledge that use of the MOVER Partner arranged or scheduled using the Helper Service is at your own risk and judgment. MOVER shall not have any liability arising from or in any way related to your transactions or relationship with the MOVER Partner. Any dispute that you may have regarding the performance of any Services is between you and the applicable MOVER Partner. MOVER is not responsible for any loss or damages (including physical damages, lost revenues, personal injuries, financial damages or losses, or any other loss or damage) suffered by you or any third party as a result of a MOVER Partner’s performance while providing the Helper Service;

  You represent and warrant that you are either the owners or the authorized agents of the owners of the items and you have all right, title and permission to request and allow the loading, unloading, moving, or lifting of any items, and that the performance of the Helper Service by a MOVER Partner will not result in the violation of any third party's ownership or privacy rights;

  The MOVER Partner will not help wrap items or pack boxes. It is expected that you will have everything properly packed and ready for transport before your MOVER Partner arrives. The MOVER Partner also does not offer installation or removal of any appliances. MOVER and the MOVER Partner shall not be liable for any loss or damages (including physical damages, lost revenues, personal injuries, financial damages or losses, or any other loss or damage) suffered by you or any third party as a result of improper packing;

  If you require extra protection for your items or other special requirements, please communicate with the MOVER Partner in advance. You understand that the MOVER Partner, at its sole discretion, decides whether to accept such requirements or not. If the MOVER Partner decides to accept such requirements, an additional charge for such requirements may apply at the MOVER Partner’s sole discretion. You shall give to the MOVER Partners sufficient, accurate and executable instructions or orders. Any extra costs arising from the difference between your provided information and the actual situation or facts involved shall be borne by you;

  If you did not select Helper Service while placing your order, it will be left to the MOVER Partner’s discretion to either continue with the order or kindly ask you to cancel your order. Please be informed that all the above clauses are applicable if the MOVER Partner decides to continue the order.
  The customer shall pay the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the Applicable Law or required to be paid for availing the Services of MOVER.

  The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.
  
  The customer shall ensure that he/she will not indulge in any of the following activities while availing of the service:

  • Soiling or damaging the body and/or any other interiors of the vehicles.
  • Misusing, soiling or damaging any of the devices (technical/non-technical) in the vehicle.
  • Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose. The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up.
  • Pressurizing the driver to overload or overheight the truck with the consignment than the allowed limit or asking the driver to do multiple stops even if it was not added in the app.

  The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on-demand on the Company.

  The Company is hereby authorized to use the location-based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a vehicle booking. The location-based information will be used only to facilitate and improve the probability of locating a mini-truck for the Customer.

  The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the Applicable Law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so.

  The Company shall be entitled at any time without giving any reason to terminate the booking of the vehicle done by the Customer. User(s) shall indemnify MOVER with respect to any expenses incurred with respect to such booking.

  Any complaint in respect of the Services or the use of the vehicles, the Customer has to inform the Company of the same in writing within 24 hours of using the vehicles or Services of the Company.

  The Company shall not be liable for any conduct of the drivers of the vehicles. However, the Company encourages you to notify it, of any complaints that you may have against the driver that you may have hired using the Company's Services.

  The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website https://mover.delivery on the date that Company may indicate that such addition, variation or amendment is to come into effect.

  All the calls made to the Company's call centre are recorded by the Company for quality and training purposes. In the event you place a query on our app/website including any query with respect to our Services, applicable fees or Terms of Service, you hereby expressly agree to consent to receive our responses, whether by way of telephonic calls or electronic mail, to such query and all related information with respect to our Services. For removal of doubts, related information shall include without limitation any marketing and/or commercial information. You understand, agree and acknowledge that such information shall in no event, qualify as unsolicited commercial communication under the Telecom Unsolicited Commercial Communications Regulations, 2007 and/or due to disclosure of such information, our telephone numbers shall not qualify to be registered under the 'National Do Not Call Register' or the 'Private Do Not Call Register' in accordance with the Telecom Unsolicited Commercial Communications Regulations, 2007 or any other Applicable Law.

  Cancellation Policy: All cancellations made 5 minutes after driver allocation will incur a cancellation fee of INR. 40/- (Indian Rupees Fifty only). Canceling five bookings in a day after driver allocation will suspend your account permanently. Figures are subject to change.

  Toll Charges: In case of a toll on your trip, a return toll fare will be charged.

You are required to make full payment of the charge for the Services provided to you by the MOVER Partner. Payment of such charge shall be considered the same as payment made directly by you to the MOVER Partner.

Payment amounts quoted are in Indian currency. Goods and service tax, as applicable, will be levied on the receipt.

You acknowledge that the charge for the Services may be subject to price changes at any time, including, without limitation, occasional increases during surge periods, waiting charges etc.

All payments are non-refundable unless otherwise stated. MOVER has the absolute right to revise the prices of any fees, credit packages or credit amount/limits where applicable without giving prior notice.

Any application/request for service is subjected to the availability of resources. MOVER reserves the right to refund to you the equivalent sum of amount paid in the event MOVER for any reason is unable to process the application/request.

Cash
If you are paying cash directly to the MOVER Partner, please confirm with the MOVER Partner the amount to be paid. MOVER shall not be liable if there is a dispute between you and MOVER Partner over the amount of cash paid.

Credit Card/Online
MOVER offers you the facility to make payments through a credit card/Debit Card/UPI enabled by Payment Gateways (“PGs”) or a third-party payment processor ("Payment Processor") provided by any of MOVER affiliates or partners or third parties. You agree and undertake to share relevant payment details including credit/debit card/UPI details with the PGs and the Payment Processors for the successful completion of payment towards total price to MOVER and authorize the PGs and the Payment Processors to complete such transactions. Your authorization will remain in effect as long as you maintain an Account in the Platform. MOVER shall not be responsible for any issue from payments via credit cards/debit cards/UPI.

E-Wallet
E-Wallet is powered by a Payment Processor. This facility is only allowed for in-App service requests. MOVER is not responsible for any errors on the Payment Processors end. MOVER shall not be responsible for any unauthorized use of your E-Wallet during or after availing of the Services.

MOVER shall process the application/request for top-up only after your payment is cleared by the bank appointed by MOVER and upon approval by MOVER.

Receipt is issued to you when the payment is successful. However, in the event that the payment is not cleared by the bank, the receipt will be considered void.

Any payment related issue, except when such issue is due to an error or fault of MOVER, shall be resolved between you and the Payment Gateways or Payment Processors. The processing of the credit or payment, as applicable, are subjected to all applicable terms and conditions, privacy policies and other applicable terms of PGs or Payment Processors and your credit card scheme in addition to these terms. MOVER cannot be held responsible for any issue, error or fault resulting from the PGs or Payment Processors.

By registering an Account or using the Platform, you agree to receive communications from MOVER including through email, text message, calls, and push notifications to the device or phone number you provide to MOVER.

You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver pre recorded messages sent by or on behalf of MOVER, its affiliated companies and/or third-party contractors, including but not limited to communications concerning orders placed through your registration with respect to the Services, updates concerning new and existing features and communications concerning marketing or promotions run by MOVER or our third-party contractors.

You acknowledge that you are not required to consent to receive communications as a condition of using the Platform or the Services. You may opt-out by changing your notification preferences. Please note that opting out may impact your use of the Platform and/or the Services.

All right, title and interest, including all related intellectual property rights, in and to the Platform and the Services shall be owned solely by MOVER (and its licensors, where applicable) absolutely. These Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the Platform and the Services, or any intellectual property rights owned by MOVER.

All the service marks, company or product names and logos associated with the Platform and the Services are trademarks and/or intellectual property of MOVER or third parties, and no right or license is granted to use them. You agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Platform and the Services.

You acknowledge and agree that, by providing questions, comments, suggestions, ideas, feedback, materials or other information (“User Content”) to MOVER you grant MOVER a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised, without further notice to or consent from you, and without the requirement of payment to you or any other person or entity. MOVER has no obligation to keep your User Content confidential.

MOVER shall not be continuously monitoring User Content published by you or moderating between Users, nor shall MOVER be under an obligation to do so. You acknowledge that MOVER only acts as a passive channel for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content.

Any use by you of the User Content is entirely at your own risk. You represent and warrant that any User Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third-party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements.

MOVER reserves the right at its sole discretion to block or remove (in whole or in part) any User Content posted or transmitted by you and which MOVER believes is not in accordance with these Terms, or is otherwise unacceptable to us.

> You may use information on the Platform purposely made available by MOVER for downloading from the Platform, provided that you: (i) do not remove any proprietary notice language in all copies of such documents and make no modifications to the information; (ii) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; and (iii) do not make any additional representations or warranties relating to such information.

You shall indemnify and keep MOVER, its affiliates and licensors indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by MOVER or its affiliated companies related to any User Content posted or transmitted by you or your other use of the Platform or the Services.

While using or accessing the Platform, you may enter into correspondence or transactions with third-party service providers, advertisers or sponsors who display or offer their goods and/or services through the Platform. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party.

You acknowledge that additional or different terms of use and privacy policies may apply to your use of such third-party services or purchase of goods. MOVER and its licensors shall have no liability, obligation or responsibility for any such correspondence, transaction or promotion between you and any such third-party. MOVER has no responsibility or liability arising from any agreements between you and such third-party providers.You undertake to us that you shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising out of Carriage even though we may have been negligent or in default and if a claim or action is made you will indemnify us against the consequences of the claim or action and the costs and expenses we incur in defending it.

The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and MOVER with respect to access to and use of the web site and the Services offered by MOVER , superseding any prior written or oral agreements in relation to the same subject matter herein.

From time to time, MOVER, at its sole discretion, may make promotions, referral programs and loyalty programs with different features to any User. These promotions and programs may be valid only for certain Users and are subject to the applicable promotion terms and these Terms.

You acknowledge and agree that promotions, programs and gratuitous credits: (i) shall only be used by the intended User, for the intended purpose, and in a lawful manner; (ii) shall not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by MOVER; (iii) shall subject to the specific terms that MOVER establishes for such promotion or program; (iv) shall not be redeemed for cash or cash equivalent; and (v) are not valid for use after the date indicated in the promotions or program.

MOVER reserves the right to modify or cancel any promotion or program at any time. Furthermore, MOVER reserves the right to withhold or deduct credits or benefits obtained through a promotion or program in the event that MOVER determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or these Terms.

GST, as applicable, will be levied on the Invoice.
• Any information shall be considered only prospectively. Under no circumstances, will invoices be revised retrospectively for delay in providing GST registration information.
• Taxes on reverse charge mechanism, wherever applicable, shall have to be paid by the recipient of services.

MOVER, including its affiliates, subsidiaries, parents, licensors, successors and assigns, and each of its respective officers, directors, employees, agents, or shareholders, is not responsible and shall not be held liable for: (i) damage/defect/change of item/property from its original state due to substandard packaging; (ii) item/property already damaged/defected/changed before the start of the transportation; (iii) quality of the Services as it is entirely dependent on the MOVER Partner, who is ultimately providing you the transportation and/or logistic services; (iv) any booking that is not accepted; (v) any loss, damage or injury resulting from the use of or inability to use the Services, including loss, damage or injury caused by wrong usage of the Services, error in call centre number, network issues, malware, viruses or any incorrectness or incompleteness; (vi) appropriateness of mobile or email or any other communication medium (You shall be responsible for immediately reporting the errors, if any, occurred in the information sent to you regarding booking confirmation); (vii) any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including profit and loss, whether based on contract, tort, negligence, strict liability or otherwise, even if MOVER has been advised of the possibility; or (viii) any lost items during the Services, MOVER will try to locate the items on a "best-effort" basis but is not responsible for any loss or damages of such items.

Without limiting the foregoing, to the fullest extent permitted by Applicable Law, you understand, agree and acknowledge that, before handing over the shipment for transportation, your shipment shall be insured by a general insurance company operating in India if the shipment or any contents thereof are of the value exceeding INR 2000 (Insurance will be done and paid by you). In absence of adequate insurance or in absence of wrong or non-declaration of the shipment details / value, and whether insured or not, the transportation of the shipment shall be entirely at your risk and not ours and we explicitly and specifically disclaim any liability and/or responsibility arising/accruing from the damage / loss / theft / misappropriation or any insurable loss to / of the shipment or any contents of the shipment and you further agree to indemnify us in all those cases where we have suffered loss of reputation / goodwill due to your actions of breaching our Terms.

Without limiting the foregoing, to the fullest extent permitted by Applicable Law, in no event will MOVER aggregate liability arising out of or in connection with these Terms or the Services rendered hereunder, whether in contract, tort (including negligence, product liability, or other theory), warranty, or otherwise, exceed the amount of three times the payment of the order or INR 1,000.00 (one thousand indian rupees only) (whichever is less).

By accepting these Terms and using the Platform and the Services, you agree that you shall defend, indemnify and hold MOVER, including its affiliates, subsidiaries, parents, licensors, successors and assigns, and each of its respective officers, directors, employees, agents, or shareholders, harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (i) your violation or breach of any term of these Terms or any Applicable Law, whether or not referenced herein; (ii) your violation of any rights of any third party, including MOVER Partner; (iii) your use or misuse of the Platform and/or Services; or (iv) any allegation that any User Content that you submit to MOVER or transmit through the Platform or to MOVER infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.

You agree not to use and maintain in confidence all information and data relating to MOVER, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of MOVER or which are otherwise directly or indirectly acquired by you from MOVER, or any of its affiliate companies, or created in the course of these Terms. You shall ensure that you only use such confidential information in order to use the Platform and the Services, and shall not without MOVER’s prior written consent, disclose or permit disclosure of any confidential information to any third party

The confidential information does not include information that: (i) you create independently without reference to, use of or reliance of confidential information (provided that you have evidence in writing that the information falls within this exception); (ii) at the time of disclosure, is public knowledge (otherwise than as a result of a breach of confidentiality by you or any person to whom you has disclosed the information); (iii) became known to you from a source (other than MOVER) other than by the breach of an obligation of confidentiality owed to MOVER and you have no reasons to know that such a source is in breach of any confidentiality obligations whether owned directly or indirectly to MOVER; or (iv) is required to be disclosed by Applicable Law.

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by MOVER without restriction. Any attempted transfer or assignment in violation hereof shall be null and void. These Terms bind and inure to the benefit of each party and the party’s successors and permitted assigns.

If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms.

Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of India. Any dispute, controversy or claim arising out of or relating to these Terms, or the breach, termination or invalidity thereof, shall be settled by arbitration.GOVERNING LAW AND JURISDICTION

The courts of [Gurgaon] shall have exclusive jurisdiction over any disputes, differences or claims arising out of or in connection with these Terms of Service or any Services provided by us pursuant to these Terms of Service.

In case of any discrepancy between the English version and any regional language version, the English version prevails.

The following disclaimers are made on behalf of MOVER, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, and shareholders.

The Services are provided "as is" and "as available." MOVER makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, connectivity, or availability of the Services, Software, Application or Platform. MOVER does not represent or warrant that the use of the Service, Software, Application or Platform will be secure, uninterrupted, free of errors or other harmful components, or operate in combination with any other hardware, software, system or data.

You agree that the entire risk arising out of your use of the Platform and Services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under Applicable Law.

MOVER does not guarantee the quality, suitability, safety or ability of third-party providers. MOVER does not control, manage or direct any third-party providers including MOVER Partner. Any dispute that you may have regarding the performance of any Services is between you and the applicable third-party providers. Third party providers are not actual agents, apparent agents, ostensible agents, or employees of MOVER.

MOVER does not control, endorse or take responsibility for any User Content or third-party content available on or linked to by the Services. MOVER is not responsible for the use of any personal information that you disclose to other Users on the Platform or through the Services.

The information contained in this website and MOVER App is for general information purposes only. The information is provided by MOVER and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website / App or the information, products, services, or related graphics contained on the website / App for any purpose.

Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website / App.

Through this website / App you are able to link to other websites which are not under the control of MOVER. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the portal up and running smoothly. However, MOVER takes no responsibility for, and will not be liable for, the website/portal/app being temporarily unavailable due to technical issues beyond our control.